Frequently Asked Questions
Everything you need to know about stepping into comfort.
How do I determine the correct insole size for my shoes?
Our insoles are designed to be trim-to-fit. We recommend ordering based on your standard shoe size; if you are between sizes, choose the larger option and use your original shoe liner as a template to trim the new insole for a perfect fit.
What is your return policy if the insoles don't fit my arch type?
We offer a 30-day comfort guarantee. If you aren't satisfied with the support or fit, you can return them within 30 days of purchase for a full refund, even if they have been trimmed.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout if you need your support sooner.
Can I transfer one pair of insoles between different pairs of shoes?
Yes, our insoles are easily removable and can be swapped between different footwear. However, for the best longevity and consistent support, many customers prefer having a dedicated pair for their most-worn shoes.
How often should I replace my insoles?
For optimal foot health and cushioning, we recommend replacing your insoles every 6 to 9 months, depending on your activity level and frequency of use.
Are these insoles suitable for high-performance athletic activities?
Absolutely. Our performance line is specifically engineered with shock-absorbing materials and reinforced arch support to handle the rigors of running, basketball, and cross-training.